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The Plumbing Blog

  • Writer's pictureGentleman Heating

Boiler Installation Frequently Asked Questions

Find answers to our most popular boiler installation frequently asked questions below.

A 12 Year Guarentee For A Worcester Boiler
A 12 Year Guarentee For A Worcester Boiler

Q1. Do you provide a time of arrival on the day of installation and how long will it take to install my new Worcester Bosch boiler?

Yes! - Our engineers will call you as they travel to your home. Usually arriving at 8:30am. Should they be delayed you will receive a telephone update providing a new estimated time of arrival.

It could be from 1 - 5 days depending on the type of boiler installation & upgrade to your current heating system that you would like.

Q2. Are your engineers insured for any plumbing, heating or gas work carried out?

Yes - all plumbing, heating & gas work is insured for £5 million public liability & property damage with Zurich

Q3. What qualifications do your plumbing & heating engineers hold?

Our engineers hold the following qualifications: * Gas Safe Registered * City & Guilds Plumbing & Heating * Water Regulations & BPEC G3 Vented & Unvented Hot Water Storage System Installation * Electrical - Part P * Electrical - 18th Edition

Q4. How can I pay for my new Worcester boiler?

We accept the following payment methods below: * Cash * Debit or Credit cards * Bank Transfers

Q5. Can I speak to someone if I have a question regarding my new Worcester Bosch boiler or thermostat after the installation?

Yes, we are happy to help you over the phone. We are very familiar with your new boiler & thermostat controls so just give us a call.

Q6. What makes a boiler energy efficient?

Some things that help to make a boiler energy efficient are: 1. A new energy efficient boiler 2. The cleanliness of the water in your heating system 3. New energy efficient smart controls 4. New energy efficient radiators Top 3 Reasons To Chemical Flush Your Boiler & Radiators Top 3 Reasons To Install A Magnetic Heating Filter

Q7. After my new boiler installation when & how will I receive my boiler guarantee?

After your new boiler installation we will register your boiler with Worcester Bosch who will instantly send your boiler details to Gas Safe to register your boiler. At the same time you will also receive an email from Worcester with your boiler guarantee that same day.

Q8. How do I know when I need my Worcester boiler serviced?

Your boiler needs to be serviced annually in order to maintain its guarantee. We'll send you a yearly reminder via text or email to let you know that your boiler service is due.

Q9. My new boiler has broken down under guarantee who do I call to fix it?

Please call us straight away. As we installed your boiler, we will arrange a repair under your guarantee for free.

Q10. Will installing a limescale reducer improve my boilers efficiency?

A limescale reducer attached to the main supply of your house could protect the hot water heat exchanger from becoming blocked with limescale. If blocked with limescale it would have to work harder to heat your water.



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