Limescale Reducer & Water Filter Frequently Asked Questions
- D C
- Dec 2, 2023
- 3 min read
Updated: May 30
Below, you will find all your frequently asked questions about limescale reducers & water filters.
Q1. Can you inform me of the expected arrival time on the day of the water filter/limescale reducer installation, and how long will the installation process take?
Absolutely! Our engineers will contact you while on their way to your home, typically arriving at 8:30 am. If there are any delays, you will receive a phone update with a new estimated arrival time.The process may take between 3 to 5 hours, depending on the location and accessibility of the installation.
Q2. Do your engineers have insurance for plumbing, heating, or gas work they perform?
Yes, all plumbing, heating, and gas work is covered by a £5 million public liability and property damage insurance policy with Zurich.
Q3. What are the qualifications of your plumbing and heating engineers?
Our engineers hold the following qualifications: * Gas Safe Registered * City & Guilds Plumbing & Heating * Water Regulations & BPEC G3 Vented & Unvented Hot Water Storage System Installation * Electrical - Part P * Electrical - 18th Edition
Q4. What are the payment options for my new water filter, and is there someone I can contact if I have questions?
We accept the following payment methods below: * Cash * Debit or Credit cards * Bank Transfers Yes, we are happy to help you over the phone.
Q5. Can installing a limescale reducer enhance my boiler's efficiency?
Installing a limescale reducer on your home's main water supply can prevent the hot water heat exchanger from getting clogged with limescale. If it becomes clogged, the exchanger would need to exert more effort to heat your water.
Q6. What is the advantage of Combimate versus other water treatment systems?
British designed & manufactured, Combimate is a widely recognised & thoroughly proven hard water scale inhibitor.
Combimate does not use magnets or electricity in its effective anti-limescale operation. It's easy to install & requires minimal maintenance.
Q7. Will I need A separate non-treated drinking supply & is Combiphos safe?
No, Combimate is not a water softener & does not require a seperate drinking supply. Water softeners use salt & so softened water requires a seperate drinking supply because of the increased salt content.
Yes, Combiphos is safe & is classed as a food grade additive which conforms to European Standards EN1208 & World Health Organisation Standards as a safe additive to drinking water.
Combimate can be installed directly onto the cold water rising mains entering your home & safe to bathe in or drink the water supplied. Combiphos is safe for water in contact with babies, pets, tropical fish & skin conditions
Q8. What is Combiphos & how do i know when the combiphos spheres need replacing?
The Combiphos in your Combimate is a harmless food grade polyphosphate compound which is used to prevent the formation of scale deposits in your hot water system.
Combimate recommend that the Combiphos crystals be replaced annually. You can however replace them sooner if you see their effectiveness is lessening in your home.
Q9. Can I taste it, does it smell & will it discolour my clothes?
No, Combiphos is tasteless, No, Combiphos is odourless & No again, Combiphos has no effect on clothing.
Q10. Does Combimate need maintenance?
Apart from replacing the Combiphos crystals annually, Combimate requires no further maintenance.
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Local Areas That Gentleman Heating Service For All Your Boiler Installation, Plumbing & Heating Needs
Maidstone
Ashford
Canterbury
Staplehurst
Tonbridge
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